Awards
Excellence at Good Shepherd Medical Center Longview

Good Shepherd Medical Center Longview has earned national recognition for its quality services from multiple sources.

Becker's Names GSMC as 100 Great Community Hospitals for Second Year


Becker's Names Good Shepherd Medical Center as a 100 Great Community Hospital for Second Year

LONGVIEW, TX—Becker's Hospital Review recently announced its list of “100 Great Community Hospitals,” which recognized Good Shepherd Medical Center as one of five Texas hospitals to make the list based on quality of care and service to the community. The “100 Great Community Hospitals” list recognizes high-performing hospitals that have fewer than 550 beds and smaller teaching programs.

To compile this list, the Becker's Hospital Review editorial team selected community hospitals based on rankings and awards from iVantage Health Analytics, Truven Health Analytics (formerly Thomson Reuters), Healthgrades and The Joint Commission.

“We are honored to be included in this list for the second year in a row,” Ken Cunningham, executive vice president and interim CEO, said. “This year, Good Shepherd has been ranked among the top hospitals not only in Texas but in the nation as well, and we are again honored to be recognized by a leading healthcare publication.”

According to Becker’s, community hospitals are a critical component to the American healthcare continuum. These hospitals are often the anchors of health and employment within their communities, providing patients with top-quality care close to home. The following hospitals have demonstrated commitments to the health of their local population through clinical excellence, community involvement and various other efforts. 

A full-length edition of the list can be found at: 100 Great Community Hospitals.

About Becker’s Hospital Review

Becker's Hospital Review is a bimonthly publication offering up-to-date business and legal news and analysis relating to hospitals and health systems. Our content is geared toward high level hospital leaders, and we work to provide valuable content, including hospital and health system news, best practices and legal guidance specifically for these decision makers. Each issue of Becker's Hospital Review reaches more than 18,000 people, primarily acute-care hospital CEOs and CFOs.

About Good Shepherd Medical Center

Good Shepherd Medical Center is a 425-bed acute care, regional referral center. It is home to Longview’s first Neonatal Intensive Care Unit, only Level II Trauma Center and largest teaching hospital. In 2013, Good Shepherd’s Internal Medicine Residency Program welcome an additional 18 interns as well as several medical students. It is the mission of Good Shepherd Health System to positively impact the overall health and wellness of our communities and to be the provider of choice for all of East Texas through innovative and high quality services enhanced by medical education.


Good Shepherd Medical Center Named One of the Nation's 100 Top Hospitals by Truven Health Analytics


Good Shepherd Medical Center Named One of the Nation's 100 Top Hospitals by Truven Health Analytics

LONGVIEW, TX – April 22, 2013 – Good Shepherd Medical Center was recently named one of the nation’s 100 Top Hospitals® by Truven Health Analytics formerly the healthcare business of Thomson Reuters. Truven Health Analytics is a leading provider of information and solutions to improve the cost and quality of healthcare.

The Truven Health 100 Top Hospitals® study evaluates performance in 10 areas: mortality; medical complications; patient safety; average patient stay; expenses; profitability; patient satisfaction; adherence to clinical standards of care; post-discharge mortality; and readmission rates for acute myocardial infarction (heart attack), heart failure, and pneumonia. The study is celebrating its 20th year, and has been conducted annually since 1993.

“We are proud to have received another notable recognition for the high level of quality care provided to the patients of Good Shepherd Medical Center,” said Ken Cunningham, executive vice president and interim chief executive officer. “It is humbling to be included among the most reputable hospitals in the country for consistently providing a high level of quality medical care to our patients. The Longview community and East Texas area residents are the true winners to have care of this quality level available to them in their own area and now know they have no reason to travel to larger cities like Dallas or Houston to receive advanced medical care.”

In addition to being included in the 100 Top Hospitals, Good Shepherd also received the Everest Award which honors a special group of the 100 Top Hospitals award winners that has achieved benchmark status for one-year performance and has simultaneously set national benchmarks for the fastest long-term improvement on Truven Healthcare’s national balanced scorecard.

100 Top Hospitals Everest Award winners set national benchmarks for both long-term (five-year*) improvement and highest one-year performance on the 100 Top Hospitals Balanced Scorecard. Everest Award winners are selected from among the new 100 Top Hospitals award winners. The methodology for selecting the Everest Award winners can be summarized in three main steps:

  1. Selecting the annual 100 Top Hospitals award winners using a time-tested objective methodology based on publicly available data and a balanced scorecard of performance measures.
  2. Using a multi-year trending methodology to select the 100 hospitals that have shown the fastest, most consistent five-year improvement rates on the same balanced scorecard of performance measures, where trend data are available.
  3. Aligning these two lists of hospitals and looking for overlap. Those that ranked in the top 100 of both lists are the Everest Award winners. Combining these two methodologies yields a very select group of Everest Award winners; the number of Everest Award winners will vary every year, based solely on performance.

Good Shepherd Medical Center in Longview is a 425-bed regional referral center that serves as the area’s not-for-profit community hospital providing medical care to all who seek it regardless of their ability to pay. The Medical Center is a Level II Trauma Center, Certified Stroke Center, Certified Chest Pain Center and provides Longview’s only Neonatal Intensive Care Unit. Good Shepherd Medical Center has been recently recognized by CareChex, a division of Comparion Medical Analytics, one of the nation’s leading independent hospital ratings company, as one of the highest quality hospitals for medical care in the State of Texas and among the top 10 percent in the United States.

To conduct the 100 Top Hospitals study, Truven Health researchers evaluated 2,922 short-term, acute care, non-federal hospitals. They used public information — Medicare cost reports, Medicare Provider Analysis and Review (MedPAR) data, and core measures and patient satisfaction data from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare website. Hospitals do not apply, and winners do not pay to market this honor.

The winning hospitals were announced in the February 25 edition of Modern Healthcare magazine.

“The winners of the 100 Top Hospitals award have driven the national benchmarks higher every year for 20 years. This year’s winners have brought even higher value to their local communities - better quality, higher efficiency and high patient perceptions of care, while confronting the challenges of massive industry-wide transformation to implement healthcare reform,“ said Jean Chenoweth, senior vice president at Truven Health Analytics.  ”The key  to success in a tumultuous environment  is visionary leadership  that develops and maintains a hospital-wide culture of excellence that cuts across everything, from patient care to housekeeping to administration, and the refusal to rest on laurels when it comes to adopting new technologies and techniques.  I congratulate this year’s winners for their persistent drive for excellence.”

If all Medicare inpatients received the same level of care as those treated in the award-winning facilities:

  • More than 164,000 additional lives could be saved.
  • Approximately 82,000 additional patients could be complication free.
  • $6 billion could be saved.
  • The average patient stay would decrease by nearly half a day.

If the same standards were applied to all inpatients, the impact would be even greater.

More information on this study and other 100 Top Hospitals research is available at www.100tophospitals.com.


2013 Ranked Nationally for Quality Clinical Experience


Good Shepherd Medical Center Longview received the 2013 quality award rankings from CareChex, a division of Comparion Medical Analytics, formerly The Delta Group, an independent quality ratings group. These rankings listed Good Shepherd Medical Center as No. 1 in the Market for Medical Excellence in Overall Hospital Care and Overall Medical Care. Good Shepherd was ranked in the Top 100 in the nation for Medical Excellence.

Excellence in the following areas

  • Overall Hospital Care
  • Overall Medical Care
  • Cardiac Care
  • Gallbladder Removal
  • Gastrointestinal Care
  • General Surgery
  • Heart Attack Treatment
  • Interventional Coronary Care
  • Major Bowel Procedures
  • Orthopedic Care
  • Major Orthopedic Surgery
  • Pulmonary Care
  • Stroke Care

 Good Shepherd was also ranked in the Top 10 percent in the nation for Medical Excellence in the following areas with specific ranks indicated.

  • Overall Hospital Care 38th in nation, 4th in Texas
  • Overall Medical Care 27th in nation, 2nd in Texas
  • Overall Surgical Care 182nd in nation, 18th in Texas
  • Cardiac Care 51st in nation, 3rd in Texas
  • Gall Bladder Removal 23rd in nation, 6th in Texas
  • Gastrointestinal Care 75th in nation, 6th in Texas
  • General Surgery 24th in nation, 3rd in Texas
  • Heart Attack Treatment 71st in nation, 5th in Texas
  • Interventional Coronary Care 94th in nation, 8th in Texas
  • Joint Replacement 110th in nation, 8th in Texas
  • Neurological Care 140th in nation, 10th in Texas
  • Orthopedic Care 21st in nation, 5th in Texas
  • Major Orthopedic Surgery 48th in nation, 5th in Texas
  • Pulmonary Care 30th in nation, 3rd in Texas
  • Spinal Surgery 103rd in nation, 12th in Texas
  • Stroke Care 56th in nation, 8th in Texas

Unlike other publicly available hospital quality ratings, CareChex provides a comprehensive evaluation of all components of medical quality including process of care, outcomes of care, and patient satisfaction.


Pathway to Excellence® Designation


In 2012, Good Shepherd Medical Center achieved Pathway to Excellence® designation by the American Nurses Credentialing Center. The Pathway to Excellence designation identifies the elements of work environments where nurses can flourish. The designation substantiates the professional satisfaction of nurses at Good Shepherd and identifies it as one of the best places to work.

As a Pathway to Excellence® designated organization, Good Shepherd Medical Center is committed to nurses, to what nurses identify as important to their practice, and to valuing nurses’ contributions in the workplace. This designation confirms to the public that nurses working at Good Shepherd know their efforts are supported. The honor encourages other nurses to join their colleagues in this desirable and nurturing environment.


Level II Trauma Center


Level II Trauma Center

The trauma center at Good Shepherd Longview is verified as a Level II Trauma Center by the Verification Review Committee (VRC), an ad hoc committee of the Committee on Trauma (COT) of the American College of Surgeons (ACS). This achievement recognizes the trauma center's dedication to providing optimal care for injured patients. At a Level II Trauma Center, emergency room services and surgical services must be available 24/7. Level II trauma centers must have physician specialists including neurosurgeons, pulmonologists, intensivists, trauma surgeons, anesthesiologists and orthopedists covering call 24/7. A Level II Trauma Center must also be part of a hospital that provides acute critical care and care throughout the continuum of the patients' illness and injury, as well as an in-house lab. They also need advanced life support immediately available on air transport, 9-1-1 and long-distance transport.


Primary Stroke Center


Primary Stroke Center

Good Shepherd Medical Center earned the Gold Seal of Approval™ from The Joint Commission as a Primary Stroke Center. Good Shepherd earned this distinction in 2010. The Joint Commission’s Primary Stroke Center Certification is based on the recommendations for primary stroke centers published by the Brain Attack Coalition and the American Stroke Association’s statements/guidelines for stroke care.

As the only hospital in Longview that provides dedicated neurohospitalists and neurosurgery coverage every day of the year, Good Shepherd is standing ready to care for patients with stroke symptoms. With results that exceed national benchmarks, Good Shepherd cares for an average of 60 stroke patients each month. And, with a combined team of experienced, highly trained clinical staff, you can rest assured you will receive the advanced care for which Good Shepherd has become known.


Chest Pain Center


Chest Pain Center

Good Shepherd Medical Center Longview has Cycle III Chest Pain with Percutaneous Coronary Intervention (PCI) Accreditation, the highest level of accreditation for Chest Pain Centers by the Society of Chest Pain Centers (SCPC). The Society of Chest Pain Centers (SCPC) is an international organization dedicated to eliminating heart disease as the number one cause of death worldwide. This organization has received recognition from the American Heart Association, the American College of Cardiology and the Board of Emergency Medicine as the Gold Standard for Chest Pain Center Accreditation.

To become an Accredited Chest Pain Center, Good Shepherd was surveyed by SCPC for its ability to assess, diagnose and treat patients who may be experiencing a heart attack. These criteria include:

  • Reducing the time from onset of symptoms to diagnosis and treatment
  • Treating patients more quickly during the critical window of time when the integrity of the heart muscle can be preserved
  • Monitoring patients when it is not certain that they are having a heart attack to ensure that they are not sent home too quickly or needlessly admitted to the hospital
  • Good Shepherd’s code STEMI program measures the amount of time in which its team is able to successfully stop a heart attack. The Good Shepherd team successfully performs this feat in less than 60 minutes on average – while the national benchmark is 90 minutes.

Heart Failure Center


Heart Failure Center

Good Shepherd Medical Center in Longview is accredited by the Society of Chest Pain Centers (SCPC) as an accredited Heart Failure Center. The SCPC’s goal is to help facilities manage the heart failure patient more efficiently and improve patient outcomes. To receive Heart Failure Accreditation, Good Shepherd engaged in rigorous reevaluation and refinement of its cardiac care processes in order to integrate the healthcare industry’s successful practices and newest paradigms into its processes for the care of heart failure patients. Good Shepherd’s protocol-driven and systematic approach to patient management allows physicians to reduce time to treatment and to risk stratify patients to decrease their length of stay.


Level IIIa Neonatal Intensive Care Unit


Level IIIa Neonatal Intensive Care Unit

Good Shepherd Medical Center in Longview’s Neonatal Intensive Care Unit is a Level IIIa Unit. The NICU has the capabilities to

  • Provide comprehensive care for infants born at >28 weeks' gestation
  • Provide sustained life support limited to conventional mechanical ventilation
  • Perform minor surgical procedures such as placement of central venous catheter or inguinal hernia repair

Texas Health Care Quality Improvement Award


Good Shepherd Medical Center received the Texas Health Care Quality Improvement Silver Award from TMF Health Quality Institute, the Medicare Quality Improvement Organization for Texas. TMF established the awards program in partnership with The Texas Hospital Association, Texas Medical Association, Texas Organization of Rural and Community Hospitals and Texas Osteopathic Medical Association.

Texas Health Care Quality Improvement Awards honor Texas hospitals that are performing quality initiatives aimed at improving outcomes in patient care by recognizing those hospitals that have improved their performance on specific national quality measures. The awards acknowledge hospitals for improving care related to acute myocardial infarction or AMI (heart attack), heart failure, pneumonia and surgical care. These clinical areas have been designated as national health care priorities by the Centers for Medicare and Medicaid Services and The Joint Commission, an independent nonprofit, standards-setting and accrediting body in health care.

To earn the Silver Award, a hospital had to achieve or maintain performance between 90 and 100 percent on the Appropriate Care Measure and to have met all other awards requirements. These included collecting data on quality indicators for four rolling quarters beginning October 1, 2010, having mortality scores within the projected range, and submitting the Hospital Consumer Assessment of Healthcare Providers and Systems Survey data.


Becker’s Hospital Review 100 Great Community Hospitals


In 2012, Good Shepherd Medical Center was recognized as one of the “100 Great Community Hospitals” by Becker’s Hospital Review. The list recognizes high-performing hospitals that have fewer than 550 beds and minimal teaching programs. Good Shepherd was one of only three Texas hospitals to make the list.

To compile the “100 Great Community Hospitals” list, Becker’s editorial team analyzed information, recognition and rankings from a variety of industry sources, including iVantage Health Analytics, Thomson Reuters, HealthGrades® and the American Nurses Credentialing Center. According to Becker’s, Community hospitals are a critical component to the American healthcare continuum. These hospitals are often the anchors of health and employment within their communities, providing patients with top-quality care close to home. The following hospitals have demonstrated commitments to the health of their local population through clinical excellence, community involvement and various other efforts.

A full-length edition of the list can be found here.


Good Shepherd Health System Featured in Modern Healthcare’s 100 Top Hospitals: 15 Top Health Systems


Good Shepherd Health System was featured in Modern Healthcare’s article 100 Top Hospitals: 15 Top Health Systems. Thomson Reuter’s selected winners from a total of 321 systems with 2,194 member hospitals and about eight million patient discharges. Good Shepherd Health System was included in the top quintile of small health systems for the Longview and Marshall facilities.

Thomson Reuters selected the winners from a total of 321 systems with 2,194 member hospitals and about 8 million patient discharges. Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals.

Good Shepherd Health System received this recognition based on several criteria. According to Thomson Reuters’ analysis, ranking health systems, in matchups with their peers, are ahead of the pack in all study comparisons including higher patient satisfaction scores as well as the following performance measures:

  • Better survival rates
  • Fewer patient complications
  • Better long-term outcomes
  • Better adherence to accepted care protocols and patient-safety standards
  • Patients returned home sooner
  • Better hospital experience

2012 CareChex Awards


Good Shepherd has received 2012 quality award rankings from CareChex, a division of The Delta Group. These rankings listed Good Shepherd Medical Center as third in the nation for Medical Excellence in Gall Bladder Removal. They also were ranked in the Top 100 in the nation for Medical Excellence in several areas.

  • Overall Medical Care 66th in nation
  • Gall Bladder Removal 3rd in nation
  • Gastrointestinal Care 98th in nation
  • Heart Failure Treatment 81st in nation
  • Joint Replacement 63rd in nation
  • Orthopedic Care 54th in nation
  • Major Orthopedic Surgery 67th in nation
  • Pulmonary Care 81st in nation

Good Shepherd Medical Center Longview also was ranked in the Top 10 percent in the nation for Medical Excellence in the following areas:

  • Overall Hospital Care
  • Overall Medical Care
  • Cardiac Care
  • Gall Bladder Removal
  • Gastrointestinal Care
  • General Surgery
  • Heart Attack Treatment
  • Heart Failure Treatment
  • Joint Replacement
  • Orthopedic Care
  • Major Orthopedic Surgery
  • Pulmonary Care
  • Trauma Care