Emergency and Urgent Care at Good Shepherd Longview
Trauma Care

Good Shepherd Longview has proven itself to have the highest level of care possible in the area, and attained a Level III Trauma designation by the Texas Department of State Health Services (DSHS) and verified by the American College of Surgeons’ Committee on Trauma (ACSCOT). The acute facility is equipped to treat critical and non-critical medical, surgical, trauma, infant, pediatric, geriatric and adult patients.

The emergency department serves as the cornerstone of Good Shepherd Medical Center’s Level III Trauma Center. It includes a 30-bed acute unit and a 10-bed Minor Emergency Center (MEC) located on the ground floor of the Good Shepherd Medical Center in Longview. The acute unit consists of 24 treatment rooms, two triage areas, two trauma bays and four OB/GYN rooms. Diagnostic imaging services housed in the emergency department include two X-ray rooms and a CT scanner room. The MEC is located adjacent to the acute bed unit and is designed to provide services to patients requiring immediate diagnostics and minor procedures.

Emergency Services

Good Shepherd Longview’s emergency department is the largest ER in Northeast Texas and provides trauma care for Gregg County and many surrounding counties. It treated more than 97,000 patients in 2014, making it one of the busiest emergency departments in the State of Texas. Good Shepherd’s emergency department is staffed by emergency medicine board certified physicians, registered nurses, certified emergency nurses, emergency medical technicians and physician assistants in order to provide the community with the highest quality of emergency care. Patients with conditions determined to be non-immediate based on objective, clinical criteria may be referred to alternate care providers such as a primary care physician, an immediate care center or a family health clinic for treatment after an appropriate medical screening.


The Good Shepherd CareDirect program is here to assist patients with finding a primary care physician. Since October 2009, CareDirect has assisted more than 13,800 patients establish a relationship with a primary care provider. More than 55 percent of CareDirect patients have not returned to the emergency department.

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