Patient Satisfaction
The survey of patient satisfaction scores are based on responses from a sample of people who received care at Good Shepherd Medical Center between October and December 2011. Patients are asked to rate the categories below using a scale of “very poor” to “very good.” Each response receives a point value and we determine a mean score based on those points:
- Very Poor = 0
- Poor= 25
- Fair = 50
- Good = 75
- Very Good = 100
Survey of Hospital Experiences
| Survey Question | Longview | Marshall | |
|---|---|---|---|
| Nurses “Always” Communicated Well | 79.0% | 74.0% | |
| Doctors “Always” Communicated Well | 83.0% | 79.0% | |
| “Always” received help as soon as they wanted | 66.0% | 61.0% | |
| Pain was “Always” Well Controlled | 73.0% | 65.0% | |
| Staff “Always” explained about medicines before giving it to them | 64.0% | 61.0% | |
| Room and Bathroom were “Always” clean | 68.0% | 71.0% | |
| Area around patient room was “Always” quiet at night | 64.0% | 59.0% | |
| Given information about what to do during their recovery at home | 86.0% | 80.0% | |
| Gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 75.0% | 61.0% | |
| Would definitely recommend the hospital | 79.0% | 59.0% | |