Emergency Services
The Emergency Department serves as the cornerstone of Good Shepherd Medical Center’s Level II Trauma Center. and includes a thirty (30) bed acute unit and a ten (10) bed Minor Emergency Center (MEC) located on the ground floor of the Medical Center. The acute unit consists of 24 treatment rooms, two triage areas, two trauma bays, and four OB/GYN rooms. Diagnostic imaging services housed in the ED include two X-ray rooms and a CT scanner room. The acute facility is equipped to treat critical and non-critical medical, surgical, trauma, infant, pediatric, geriatric, and adult patients. The MEC is located adjacent to the acute bed unit and is designed to provide services to patients requiring urgent diagnostics and minor procedures.
The purpose of the Emergency Department is to provide the assessment, diagnosis and treatment of urgent and acute medical problems. The Emergency Department provides medical screening examinations for patients to determine the presence of an emergency medical condition. Patients who require stabilizing treatment will receive upon admission to the Emergency Department or upon admission to an inpatient unit.
Patients with conditions determined to be non-urgent based on objective, clinical criteria may be referred to alternate care providers such as a Primary Care Physician, an Urgent Care Center, or a Family Health Clinic for treatment after an appropriate medical screening. The Good Shepherd CareDirect program is here to assist patients with finding a primary care physician. Since October 2009, CareDirect has assisted over 650 patients establish a relationship with a primary care provider. Over 55 percent of CareDirect patients have not returned to the Emergency Department.
Good Shepherd’s Emergency Department treated more than 84,000 patients in 2010, making Good Shepherd one of the busiest Emergency Department in the State of Texas. Good Shepherd’s Emergency Department is staffed by Emergency Medicine Board Certified physicians, registered nurses, Certified Emergency Nurses, Emergency Medical Technicians, and Physician Assistants in order to provide the community with the highest quality of emergency care.
Good Shepherd’s Emergency Department is located on the ground floor of the hospital and the entrance doors face the south. Click here for a map of the ground floor.
We also offer emergency services in Kilgore at Good Shepherd Emergency Center.